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Review of the HSBC, Business Banking:

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I am off to First Direct

So here I am, 30 minutes on hold and counting (it’s also the third department I’ve been told to contact) waiting to understand why I am having a refund reversed after receiving an abrupt message at 11.39 saying “we’ve not heard from you” (I missed a call at 11.38). I have banked with HSBC my whole life but even though the administrative hassle of switching fills me with abject horror, I can’t abide the thought of having to speak to their useless contact centre(s) any more. So it’s off to their subsidiary with much better reviews for customer service I go… Wish me luck. And if you’re thinking of taking the £125 incentive to join HSBC, if you value your sanity, please give it a swerve. Reviewed on: 26th July 2021

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