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Simone Wheeler

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Review of the Santander, 123 Current Account (discontinued):

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Hide charge

I moved our households bill account to santander due to the available offers. Santander offered me an overdraft only small just incase a bill was higher than expected and I took them up on this. They did not explain any charges if I used it. After a couple of months i started to get charges on my account. It turned out it was charged at £1 a day not at a percentage! So if you used it all month it was 30quid for use of £1 in over draft. When I complained they stated it was in the t&cs they posted out. I believe this is something they should add to the telephone spiel. Reviewed on: 28th March 2016

Review of the HSBC, Bank account:

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Customer Service

I have been with HSBC for 16 years and have found their customer survive to be fantastic even when speaking to call centres. Reviewed on: 28th March 2016

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