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Catherine Spiro

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Review of the Total Landlord, Landlord Insurance:

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Sound practise and humane approach by at least one CC adviser

I recently posed some questions prior to confirming the renewal of my insurance. As well as clearly answering my questions and listening to my situation that adviser voluntarily checked whether they could offer me a reduction on the premium on this occasion. They could and he applied it immediately. A fair approach and delivered by a Geordie (has to be the best UK accent!) with good humour so the best kind of customer care calling centre! I just wish all CCC's were situated there, rather than all too often in South Africa or India which I find deeply alienating. Reviewed on: 30th July 2021

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