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Esther Clarke-Mohammed

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Review of the Boom Community Bank, Savings:

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Staff have gone 'the extra mile' to help

Staff are approachable, and communicate clearly. They have dealt with requests swiftly. Once when I had just left the Boom building, a member of staff ran to catch up with me, to remind me of other support that might have been helpful (loan as I had said money was tight). I recommended Boom to a friend who had been widowed, who was learning to do the household money, (as her late husband had dealt with that). Reviewed on: 2nd May 2024

Review of the Boom Community Bank, Savings:

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Staff go over and above duty

Staff have taken time to explain the process clearly. They have also done extra things, such as doing an online transfer for me, to create a 'pathway' for me to see when I do online banking transfer. Reviewed on: 2nd August 2021

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