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Helen Dyson

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Review of the NS&I, Income Bonds:

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Put off for life!

I have been trying to get my son to save for years. Eventually he agreed to buy some savings bonds. NS&I requested id, passport, driving licence all signed by a professional. We did this and sent back - they stated they had it. Then sent out a request for more. Anyway they took more of his money - over the phone - then sent it back saying the account had been blocked for 21 days. We then received a letter from Customer Services Manager - Andreana Carrigan - stating that the account had been cancelled. But she would hope that we invest with NS&I in the future! I contacted customer services wanting to discuss with Andreana Carrigan - apparently she does not take calls! - when asked why they stated this was just a name the put on the letters and was not actually a person. THE WORST SERVICE I have ever encountered. Do not use these monkeys - they have not put my son of saving for life! I am furious. So disappointed. Reviewed on: 4th April 2016

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