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stuart kewley

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Review of the Sainsburys Bank, Car insurance:

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Terrible customer service

If you want to make any changes just logon to the website....unless you wish to cancel the policy, then you have to phone them, where the automated message tells you to make any changes on the website and cuts you off. I finally got through via another number who said they could not help as the policy was taken out in 2020, they then transferred me over to home insurance... who then told me they will transfer me to a car insurance agent who will give me the correct number to call car insurance... (duh). I am currently in a queue and have been on hold for 48 minutes, with period messages encouraging me to take out other insurance with Sainsburys... are you f**king joking. Reviewed on: 9th August 2021

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