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Imelda Black

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Review of the RAC, Car insurance:

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Just awful!

My mother needed to swap her insurance to a new vehicle and was currently insured by RAC. Even though she's been a loyal customer and has 40+ years no claims she was informed that her insurance payments would more than double from £320 a year to £680 even though the new car was a more recent year, had a smaller engine, and was less tax. When we asked what the early cancellation fee on the policy was we were told that she'd already overpaid and when the cancellation fee was taken into account she would still receive a refund of £27.50. So basically they would double her insurance to stay and pay her to leave early. Needless to say we found cheaper insurance for the new vehicle on compare the market with a different insurer, which was about the same amount as she had originally been paying and cancelled RAC early. What sort of joke of a business is this? Avoid!! Reviewed on: 10th August 2021

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