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JT

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Review of the StepChange, Debt Management:

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I highly recommend step change

Step change were there when I needed help to manage my debts. I was caught in the trap of never being able to clear my credit card debts because of high interest rates. I felt sick every time a bill arrived and fearful of what would happen as I got closer to not being able to make the minimum payments, not only for the credit cards, but also for house and car expenses and food. i felt ashamed to be in that position but step change staff were supportive from my very first call. There was no judgement, just support to plan a budget, even allowing a little for pocket money for the children, and health costs. I’d stopped getting prescriptions as I couldn’t afford them but the plan allowed me to pay for a monthly prepayment certificate. The relief of not being chased by creditors was immeasurable and each year I was able to increase my payment a little, eventually reducing the number of years I had to pay by four. I’m so pleased I was able to clear my debts and without the support of step change I don’t know where I’d be now. Reviewed on: 6th June 2025

Review of the StepChange, Debt Management:

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So supportive every step of the way

Nonjudgmental support given during every contact. The support given has had a positive impact on my mental health and I am finally managing my debt and can see clearly when I will be debt free. I already recommended Step Change to others, and will continue to do so as they really have changed my life. Reviewed on: 3rd September 2021

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