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Review of the Halifax, Fixed Rate Mortgage:

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Atrocious Service, Cost us Thousands

We're doing a remortgage to Halifax of our current mortgage. They've had the case for multiple weeks, and were progressing with free legals through Optima as per their standard conditions. Their free legal service is now saying that they won't deal with the case putting us right back to the beginning. Our remortgage is relatively standard and Halifax have said that they are happy to lend against our house, but that the case should never have come to them in the first place. This has led to thousands of pounds worth of interest payments on our behalf and on top of that, we now need to pay for our own legal costs to move the mortgage. Frankly, if it was going to go this way, I'd have used someone else and I'll never remortgage to Halifax again. I'll also be looking into taking them to court for compensation for our losses. Reviewed on: 16th November 2021

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