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Review of the Acorn Insurance, Car Insurance:

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I've never experienced such a lack of customer service

I had an accident which wasn't my fault. It took 2 weeks for them to see it wasn't my fault (even with dash cam evidence). Once they agreed i wasn't at fault I have had to literally micro-manage them every step of the way for my claim. It's no around 3 months since my car was damaged and I've not had it repaired, they don't chase anything up unless you call them every 2 weeks to ask them to. Cannot speak with a manager, never call you back or anything. I have never experienced anything like it and will not be renewing with them. Reviewed on: 17th December 2021

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