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Steve

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All reviews (2)
Review of the Hastings Direct, Car insurance:
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Horrid company

1
On the 12th October 21 My car was damaged by a car in the next parking bay catching fire . Today the 16 Dec 21 Ive just been told that the fire to the other persons car was not due to faulty work or criminal act . So its classed as an act of god and i will now loose my excess fees and it will go against future insurance premiums so its classed as my fault !!!!!! I've been lied to over this and treated disgustingly from the very start . So please everyone beware that this company will rely on the small print and claims its the industry standards to avoid honouring there end . They say oh we are fixing your car !!! Yes of course but at my cost in terms of excess and future insurance costs .. i ask whats the point of Paying full comp insurance when this rubbish lot wont protect you or me as there customer . How on earth can a car fire if not arson not be a mechanical fault on the other car . There were no lightning bolts that night !!!! So please save yourselves check small print ask questions and don't use Hastings Direct Reviewed on: 21st December 2021
Steve's avatar
Steve
Review of the Hastings Direct, Car insurance:
View on product page

Horrid experience

1
On the 12th October 21 My car was damaged by a car in the next parking bay catching fire . Today the 16 Dec 21 Ive just been told that the fire to the other persons car was not due to faulty work or criminal act . So its classed as an act of god and i will now loose my excess fees and it will go against future insurance premiums so its classed as my fault !!!!!! I've been lied to over this and treated disgustingly from the very start . So please everyone beware that this company will rely on the small print and claims its the industry standards to avoid honouring there end . They say oh we are fixing your car !!! Yes of course but at my cost in terms of excess and future insurance costs .. i ask whats the point of Paying full comp insurance when this rubbish lot wont protect you or me as there customer . How on earth can a car fire if not arson not be a mechanical fault on the other car . There were no lightning bolts that night !!!! So please save yourselves check small print ask questions and don't use Hastings Direct Reviewed on: 21st December 2021
Steve's avatar
Steve

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