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Shane Roberts

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Review of the Perfect Pet Insurance, Pet Insurance:

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Avoid this disgusting company

My dog had been struggling with his knees and it was affecting him as he got older. Our vet decided it was too risky to operate because of his age and his quality of life was still good despite his knees. 12 months later he started to become lame. At first the vet thought it was his knees but after we paid to have an x-ray (before deciding whether to risk the operation) the vet realised it was back and not his knees (which was good news). All that was required was pain relief and ultra sound sessions to help him get back to his usual self. This still run up a bill of £800. We put our claim in but because my dog had a higher BMI due to his age and knees the insurance company have declined the claim. Our vets wrote to Perfect Pet to explain it was nothing to do with his weight and therefore we put it a complaint in which they took 8 weeks to reply but again, rejected! I've been with this company for two years but will move away from them immediately and never use them again. In summary, avoid this company for any insurance as they will find a way not to pay you. We were looking at a bill of £3000-£5000 if it was his knees so thanks goodness it wasn't. What a disgusting company. Reviewed on: 22nd December 2021

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