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nathalie

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Review of the Smile Bank, Current Account:

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Do not bank with them. Terrible customer service.

I have been banking with smile for 20 years. Today, I learnt that they denied a payment, while I have enough on my account and an agreed overdraft limit. Tried to contact them on the phone... left hanging for 30 minutes and gave up in despair. They blocked my card without reason so I cannot even withdraw £10 !! Appaling customer service. Will change bank as soon as possible and advise any current client to do the same !!! Reviewed on: 27th December 2021

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