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Review of the Petwise, Pet Insurance:

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Poor service

On the 12/09/21 my dog poppy came in from back garden and couldn't use her back leg. On visiting the my vets she had to have xray and after refered to Vets4Pets in Halifax for further investigation. After investigating it was established that she had suffered cruciate ligament injury. She had to have a operation but was advised that this was the most common operation they carried out. I paid the bill in full and put it on my credit card as the bill was £3250. After a few days I put my claim in and after weeks of not hearing anything I contacted petwise and was told it would be processed in ten days. After more then 3 months I am still waiting for my claim to be payed out. I have contacted petwise on over 20 occasions by email and phone. They have questioned my qualifications and now splitting the bill into two conditions. I have put in a formal complaint and was told I would receive £30 compensation which was never paid. PLEASE DO NOT USE PETWISE. In more then 30 years as a dog owner I have only ever made one claim with legal and general pet insurance and was paid out in weeks. Reviewed on: 3rd January 2022

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