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Review of the HSBC, Bank account:

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Ridiculously unhelpful

Having been with HSBC since 2010, when it was a time to think about buying a property, get an idea about mortgage affordability, finding out government help, I turned to my bank. It turns out I was subscribed into a product that was totally unhelpful to me and wasn't made aware that other options were possible such as LISA. This means I missed out on the opportunity to get a bit of help as a first buyer. Totally unhappy about customer experience and the poor and misleading product offering. As a result I looked into getting help from a mortgage broker. Faced another unhelpful conversation when I needed to move money from abroad, with the crazy high fee that HSBC takes on exchange rate, I asked if they would be open to negociate this fee, they said they would not, I went to Wise instead to proceed with that exchange and saved a lot of money doing that. Thinking that they are using my money to transform those into loans where they get 5-10% return when my cash savings is at 0.01% is just ridiculous. Reviewed on: 10th January 2022

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