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Julian skan

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Review of the The Insurance Emporium, Pet insurance:

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Back to back credit product sold by stealth

We bought a pet insurance product based on a monthly payment. The product was rolled over without our proactive request (we failed to respond yes or no to an email for renewal) and then when we cancelled the direct debit we were hit by a late payment charge from a credit company who we did not even know were financing the product. This meant we had effectively taken out a loan without realising it and they threatened to impact our credit rating if we did not pay the whole annual premium in an aggressive and threatening letter. We unwound this by complaining and will be contacting the fca and the financial ombudsman but avoid this company if you value transparency, treating customers fairly and not being treated abusively. Reviewed on: 10th January 2022

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