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Julie Maguire

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Review of the Churchill Insurance, Car Insurance:

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Competitive prices but need to rethink claims process

They are a company with very competitive prices. Customer services are easy to deal with during the sign up process and help with any queries. Now onto the bad part. When making a claim you have to be prepared to do a lot of phoning them for updates as they don't keep in touch or update you on your claim. I had guaranteed courtesy car on my policy but when I needed a car they refused to provide it. They also made decisions on my claim without informing me. I think their claims process needs changing with better communication within their own departments and to the customer. Reviewed on: 24th March 2015

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