I recieved terrible service in the Southend On Sea branch with one member of staff actually lying about his name saying he was called Tim when in fact the complaints team tell me his name was Steve. When I complained about this and other events on the day I was phoned by David Knight a so called member relations consultant who lied himself to defend the indefensible. If this is the way Nationwide have gone it is a very sad indictment of society indicating these people would go to all lengths to save there jobs at the expense of customer service.
Reviewed on: 28th January 2022
