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Review of the Virgin Money, Credit cards:

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Fraudulently charged fees to correct their mistake

Virgin money took a direct debit from my account despite the balance being £0 and the direct debit being cancelled. When I went on their app I requested that this was refunded. They then proceeded to reverse the direct debit and send me a cash transfer charging me £25 for a transfer that I didn’t request. I complained to them 2 weeks ago and returned the money immediately to pay off their fraudulent cash transfer. I have had no response. They have since charged me £0.49 in interest on a fee that was only incurred through their error. Reviewed on: 13th June 2026

Review of the Mojo, Mortgage broker:

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Excellent service

Friendly advisors kept me updated from start to finish and ensured that I had the best product to meet my needs. Couldn’t have asked for more. Reviewed on: 1st February 2022

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