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Review of the One Call Insurance, Business Vehicle Insurance Broker:

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Poor service

Really poor service. Decided to start a policy with this company as it was the cheapest on the market, however the customer service was a heavy price to pay. After I had received my quote, I received a vague email to say that my monthly payments would increase as 'the risk details provided to us at inception of your insurance policy are currently incorrect'. I went onto the live chat to try and rectify this and I was told that I had made a claim a couple of years ago (this claim didn't end up going through, and this wasn't an issue with my previous insurers). Just trying to make more money out of me. Anyway, the attitude of the chat assistant was really poor and they didn't do anything to help. I am still in my cooling off period and will be cancelling tomorrow. Stay away from this company or you may expect to pay more than their initial quote! Reviewed on: 8th February 2022

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