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Wendy Shippam

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Review of the John Lewis, Car Insurance:

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Thieves who give your number to ambulance chasers

Someone drove into the back of the lady behind me who was then shunted into me. It happened to be at 6pm on the last day of my car insurance year which was auto-renewing. I rang them to inform them of the accident and from that moment on was inundated with spam phone calls from ambulance chasers who told me they’d been given my number by John Lewis even though I’d requested that they didn’t pass my number on to any other companies and that I was planning to deal directly with the at fault parties insurer. A couple of weeks later I received a bill from John Lewis insurance demanding extra money as I apparently had not informed them of the accident. I complained and eventually they conceded that it was not my fault so refunded part of the extra but not all and claimed that this was just the way it was as premiums had risen in the two months since my insurance year had started. They couldn’t see that this was wrong. I’ve been spreading the word to all I know to avoid them. I’ve already moved my buildings and contents insurance to an alternative provider and am looking forward to moving my car insurance away too. Thieves. Reviewed on: 1st October 2017

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