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gilcatherine

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Review of the LV (Liverpool Victoria), Home Insurance:

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Poor customer service experienced

After receiving a renewal letter for my home insurance I noticed that some of the details were incorrect. I phoned LV to be kept on hold for a considerable amount of time whilst the member of staff tried to get some advice. When he finally came back to me he said they were cancelling my policy from that moment. No care, support or advice given, despite the fact they could hear I was very shocked. I have been a valued customer for many years and felt very badly treated! Reviewed on: 18th February 2022

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