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Kath Pyne

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All reviews (3)

Review of the Close Brothers Savings, Savings:

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Reliable and uncomplicated

Close Bros strike the perfect balance of good rates on their savings and whilst keeping their customers informed, there is no complicated "paperwork" or unnecessary communications. They are very efficient. Reviewed on: 18th February 2023

Review of the Family Building Society, Savings:

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Mrs.P. Devon

I sent four items for additional I.D. requirements by first class post and received the most unhelpful shoddy response saying that none of it was acceptable, which was totally inaccurate. Most decent up to date institutions are satisfied with electronic checks, many of whom I have invested with over two decades, do not have such old fashioned tringent requirements.So do not waste your time, as I did, and go elsewhere. They are the most unhelpful ignorant bunch of time wasters I have ever had the unfortunate experience to come across. Reviewed on: 16th November 2022

Reply from Family Building Society Thank you for your comments and I’m sorry to hear of your dissatisfaction. When opening an account online, we complete electronic identity checks. If these do not meet our requirements, we will ask you to send us original or certified copies of the documents we require, and they must be certified as advised. I am sorry for any inconvenience this has caused you. These are not our rules, and we have no leeway in identifying people for anti-money laundering checks. We have an obligation to carry out full customer verification before we can open an account. Should you need any further help please don’t hesitate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Response date: 18th November 2022

Review of the Close Brothers Savings, Savings:

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Reliable and straightforward

Close Bros offer good rates of interest and investing is kept simple and reliably straightforward. Reviewed on: 25th February 2022

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