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HSBCisntverykinetic

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Review of the HSBC Kinetic, Business account:

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Very basic capabilities

Opening the account should have been straightforward. The account was in Beta when we first applied and a process that should have taken 48-72 hours ended up taking weeks and me chasing. I should have taken this as a warning! The account is basic and functional but now they've introduced fees, there are definitely better out there. The capabilities of this account are really poor. You cannot link up a live feed to xero accounting software (Despite advertising otherwise) and so after months of being sent from one team to another, I'm still manually importing every single transaction and it is very tedious. The telephone CS don't have a clue what the kinetic account is and so you get sent through to the personal banking people. You are most definitely not treated as a business customer. Honestly - I'll be taking my money elsewhere and I would heed others to do the same. Reviewed on: 10th March 2022

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