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Review of the Halifax, Current account:

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Inadequate security

I'm been a Halifax customer for some time, but in the last year I've noticed significant security issues with their banking offering and would strongly recommend using other providers. - I had a significant amount of money taken from my account via a number of transactions in under 24 hours which they failed to alert me to / check if it was fraud (it was). In the same period a loan was also opened, again, at no point did they contract me to check my ID or check it was not fraud. - Incorrectly sent out new card and pin numbers which I did not request - Sent new bank card to the wrong address (an old one which I'd changed months ago with them). - Failed to update my phone number when I changed phones, resulting in an old number still being incorrectly sent my balances, payments etc. Their systems are a not adequate for protecting peoples money or savings. Reviewed on: 20th November 2017

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