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Nicole Johnson

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Review of the Oodle Car Finance, Car Finance:

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Would give 0 stars if I could!!!!

I started with Oodle back in 2019. This was my first finance and I was pretty happy. Unfortunately my car was written off within the first year. Contacted Oodle to sort everything out and get a new car on finance and transfer the remainder of my finance from my written off car to my new finance but was told I had to get a more expensive car for this to happen. Got a new car £6,500 + whatever was left over from my car finance. 2nd car written off, told Oodle but didn’t get a new car with them. Agreed to keep paying what was left after insurance paid out. 2020 - covid hit and I was made redundant. Called Oodle to let them know and they were unhelpful. Agreed to put me on a payment holiday. You could imagine my surprise when I started getting letters through telling me I was being charge a late payment fee and my account was in arrears. Straight away contacted them and received an email telling me the payment holiday was authorised but not put through on their side properly. They then set this up but I would still receive arrears letters and being passed to debt collection agencies and then they started sending me letters demanding I pay off my whole finance within 1-2 weeks due to my vehicle being a total loss but this was roughly 1 year after the accident and after everything was agreed with still making payments etc. unacceptable. Luckily I got some inheritance to pay them off completely and close the account hoping to never deal with them again. Fast forward to 2022. I am not trying to get my first Mortage and the only thing stopping me is my credit report with Oodle. All the holiday breaks were put down as late payment fees and Oodle refuse to change it because they believe it is correct after I have shown the physical proof it is not correct and needs to be changed. I cannot stress enough how much I DO NOT recommend this company. No communication, constantly chasing them for updates and information, rude, unhelpful and I hope once this issue is resolved I never have to ever contact them again. Worst decision of my life was ever getting finance through Oodle. STAY AWAY!!!!! Reviewed on: 15th March 2022

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