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Andy Steadman

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Review of the Direct Line, Car insurance:

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Where is my refund?

Where is my refund? You owe me money and you are just being obstructive by blaming other departments. I have emails from you telling me what it is, so pay up. Reviewed on: 20th December 2022

Review of the Nationwide, Fixed Rate Mortgage:

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Ask to check your data and get it erased

I had been a member for many years and recently closed all of my accounts following a lack of interest in the retention of business from the CEO. Following this I asked them to erase all of my data and following some very inconsistent replies saying it's 12 years and then only 6 I received a final email from them saying that they would not reply to any further correspondence saying that any further contact from me would be marked as unanswered. How rude is that? I had previously asked for copies of all of my data which I did receive a link to and you would be amazed how much and what they retain. So I have made a note to contact them in 6 six years to have it all removed as one of the things that they never assured me of was that it would actually be deleted even then. Time will tell, so be warned and maybe check out your position. Reviewed on: 18th March 2022

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