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Anna Stephens

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Review of the AA, Breakdown Cover:

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Negligent, non-responsive and time wasting company

If I could give the AA 0 stars I would. Last night my family's car broke down in the middle of a busy junction in central London, blocking a main road behind traffic lights. We had four people including a disabled person who couldn't walk in the vehicle and despite numerous calls, texts, and attempts to reach the AA on every social media platform they have it took them 10 hours to reach us and offer us any kind of support. I'm absolutely shocked and outraged at the negligence of the AA last night - what I thought was a reliable company failed to come to our aid and kept us in an incredibly dangerous situation, ignoring all of our messages and leaving us on hold for hours. If you have any option to NOT use the AA I recommend turning elsewhere for support. Two of the four passengers have AA memberships, and yet they still charged us a high fee when they eventually came to pick up the car at 4am. Reviewed on: 19th March 2022

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