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Verified Member Dudley BS

428

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All reviews (428)

Review of the Dudley Building Society, Savings:

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Wastefulness

I have recently opened online account from another Dudley savings account. All went extremely well and was completed online and with secure messaging. However, today I received additional correspondence in post ref ESAVNXAC. This was totally unnecessary as this account is now up and running. Also it was posted with 2 x 1st class stamps. A waste of 2 stamps, 2 pages and envelope and time to produce. We receive very poor interest on our savings and this is a complete waste. Reviewed on: 15th February 2022

Reply from Dudley Building Society Thank you for your feedback. We're sorry to hear that you felt that our correspondence was wasteful. The correspondence you received outlines some important information that our members find to be useful when they open a new account, but we understand your concerns and will take your feedback on board. Response date: 17th February 2022

Review of the Dudley Building Society, Savings:

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Admistration wastefulness

I have recently opened online account from another Dudley savings account. All went extremely well and was completed online and with secure messaging. However, today I received additional correspondence in post ref ESAVNXAC. This was totally unnecessary as this account is now up and running. Also it was posted with a 1st class stamp. A waste of stamp, 2 pages and envelope and time to produce. We receive very poor interest on our savings and this is a complete waste. Reviewed on: 15th February 2022

Review of the Dudley Building Society, Savings:

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Friendly & Helpul

Excellent customer support, a pleasure to actually speak to a real person who was genuine and friendly. My query was answered quickly and clearly, and I was more than happy with the service provided. A refreshing change from a lot of other Banks and their call centres. Reviewed on: 14th February 2022

Review of the Dudley Building Society, Mortgages:

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Excellent service

We spoke to Gemma she was very understanding and explained everything so clearly her knowledge was amazing and she did her best to give us what we wanted she is a credit to her team and the Dudley Building Society team thank you Gemma. Reviewed on: 14th February 2022

Review of the Dudley Building Society, Savings:

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Ease of On-Line Savings access and operation

Recently opened an On Line Savings account. On Line process really easy to use Reviewed on: 13th February 2022

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