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Verified Member Dudley BS

428

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All reviews (428)

Review of the Dudley Building Society, Savings:

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Always found the Dudley Building Society, very helpful, approachable, supportive with competitive Savings Products.

I have been a loyal long-term Customer of the Dudley Building Society. In recent times, externally, I was Alerted to a new Regular Saving Product and, mistakenly, used an older On Line Application which, unbeknown to myself was out of date and redundant. I telephoned the Society and they kindly reminded myself an up-to-date Application Form was now available On Line, which I immediately completed, sent off and was helpfully confirmed to myself this afternoon that said Account had now been opened, Pass Book is on it's way and, at my request, with myself having passed the Society's protective Security Questions, kindly gave myself the Accounts full particulars to enable myself to undertake my Second Month's Faster Payment on the First of the Month, tomorrow. What can I say - an excellent person centred efficient and praiseworthy service as usual. Ray from Brighton, East Sussex. Reviewed on: 30th November 2020

Review of the Dudley Building Society, Savings:

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Really good service

I always find the staff very friendly and helpful. Always greeted with a smile .. always willing to help with any questions you might have. Reviewed on: 30th November 2020

Review of the Dudley Building Society, Savings:

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Account review

I needed to know interest paid in tax year19/20 and current interest rates on my accounts. Claire phoned following my email to DBS. Appropriate security checks were carried out and then Claire gave me all of the information I needed. I’m very pleased with what we were able to achieve over the phone Reviewed on: 27th November 2020

Review of the Dudley Building Society, Savings:

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Easy transaction

Under the present Covid circumstances was pleased with how promptly and speedily I was able to open a new account and transfer monies into it. All staff were pleasant and efficient and thanks to Claire who reassured me that the transaction had all transferred smoothly. Only one negative which I think the society should consider is the difficulty for working people to access facilities with the opening times at present . Thanks Neil Burns Reviewed on: 25th November 2020

Reply from Dudley Building Society Hi Neil, thanks for your review. Glad to hear your new account opening went well. We would like to apologise for any inconvenience caused by our branches closing at 1pm. There are other ways you can access the funds in your account and further details can be found on the Coronavirus support page on our website. We feel very fortunate that we have been able to stay open throughout the coronavirus pandemic and later this year, we are looking to launch an Online Services to make it easier to manage your finances at home. By doing this, we hope that we can cater to all our member’s needs. Thanks. Response date: 30th November 2020

Review of the Dudley Building Society, Savings:

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Very helpful

Vicky was very helpful and thorough Reviewed on: 17th November 2020

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