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James Gilford

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Review of the Zempler Bank (formerly Cashplus), Business account:

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You shouldn't allow them to even apply for an award

This happens to be the worst business I have ever dealt with. I'd suggest it is easier to deal with North Korea than CashPlus. Customer service is awful. Slow. Rude and condescending. I run a limited company and have had rapid growth and CashPlus do not have the facilities to accommodate me. I have had to explain to them a number of simple business processes, such as invoices. The business has limits on the amount of money you can hold in accounts and will not allow limit increases which has been a real struggle for my business. I have to call up weekly and wait 30mins to then withdraw cash to hit their target. The bank doesn't allow international payments. I could go on but this should give you an indication. Reviewed on: 25th March 2022

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