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Review of the Acorn Insurance, Car Insurance:

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Disgusting Service

DO NOT GO NEAR THIS COMPANY!!! YOU’VE BEEN WARNED!!! Cancelled my insurance as I did not respond to a posted letter in 7 days when I was in fact far away from home caring for a friend with a brain injury and her 5 kids. Took my deposit and will not pay it back leaving me stranded with no insurance very far from home in a rural community. No money to buy new insurance and unable to provide proper much needed care to a family in a very desperate situation! I was promised a bacs payment of £80ish (a fraction of the £179 deposit I paid) within the hour. Days later and multiple phone and Web chats later only to be shoved from pillar to posst and told various different time frames of pending payment. 1hr, 24hrs, 2-5 days, and then finally 3-10 days. All the while I'm stranded unable to secure new insurance or get home to my own children. Absolutely no care or empathy for the desperate situation this company have left us in. No problems in taking my £179 cash upfront though, only to be cancelled 7 days later for non corporation by not answering a posted letter! Are you joking! It's 2022 have you never heard of email or a telephone What's next, correspondence by smoke signals? A handy fleet of carrier pigeons? I'd honestly have had a better chance of answering their queries that way for goodness sakes! Be warned if you take insurance from acorn be sure your are not staying far from home for any more than 7days and possibly brush up on your morse code just incase they use another outdated method of communication as a way to rip you off! This company is clearly here to scam you out of your hard earned cash. Sign up at your own peril. Read the reviews a plenty and don't be as daft as I was. Reviewed on: 29th March 2022

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