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TECHNOPHOBE

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All reviews (18)

Review of the Buckinghamshire Building Society, Savings:

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Still no apology for trying to underpay interest significantly!

Already reported on Smart Money. Bucks don't even have the decency to admit their mistake and apologise! Reviewed on: 1st November 2022

Review of the Skipton Building Society, Savings:

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ROBBING LOYAL CUSTOMERS!

Skipton's approach these days seems to be to constantly degrade existing customers accounts to ensure they pay less interest than they do new customers (Beware new customers, your time will come!). In the case of my ISA an account opened last year had been degraded to about 75% of the rate offered new investors! And account had already been changed by me last year because exactly the same had happened then! If you don't keep checking, you lose interest. If you do check, you waste time going in to "upgrade" account , causing inconvenience, and extra CO2 caused by extra unnecessary visits! They say they all do it, but compare Nationwide and Family/National Counties who have treated loyal customers fairly throughout. When it's re-opened, it's the same money as before, but change is necessitated by Skipton constantly moving the Goal posts. Come on Skipton, start treating long term loyal customers fairly. You wouldn't be there without us! Reviewed on: 1st November 2022

Review of the Buckinghamshire Building Society, Savings:

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???? YOU TRUST BUCKS WITH YOUR SAVINGS ????

I had had modest savings with Bucks Building Society since the 1990s. But then they took my savings away from me, only telling me when I phoned that the account had been closed. After a lot of worry that I had been scammed, it turned out that Bucks themselves had closed my account and taken my savings! The Financial Ombudsman Service advise me that there were a number of similar closures around this time. Well, I got my savings back .... eventually .... But then they reckoned I was only due £1.35 in interest. When I queried this, it turned out the correct figure was over £40! SO IF YOU WANT A SOCIETY THAT TAKES YOUR MONEY AWAY FROM YOU WITHOUT YOUR CONSENT, AND THEN TRIES TO GET AWAY WITH PAYING YOU A FRACTION OF THE INTEREST YOU ARE DUE, GO TO THE BUCKS! I corresponded directly with the Chief Executive, Board of Directors and Head of Operations after the problem became apparent. They took months dealing with things, and, when I further complained about their service, they took weeks looking into this and then the person who had dealt with the original case (Yes, the person I was complaining about!) reviewed the case and advised their service was perfect! .... (REALLY??? .... A RESPECTED FINANCIAL INSTITUTION THAT CALCULATES INTEREST AT £1.35 RATHER THAN OVER £40 .... PERFECT ?????) If I had not queried things, I would have been left with just £1.35 interest. And if I hadn't complained after discovering my money had been taken, I'd have had no savings, and no interest! Reviewed on: 31st March 2022

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