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Kim

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Review of the Creation, Personal loan:

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Avoid at any cost

Avoid like the Plague!! This company is absolutely shocking! I purchased a Laptop from Currys/PCWorld last September. Initially everything was fine. However when I received my first statement email and tried to access my account the trouble started. I was unable to activate my account. I tried numerous times and eventually tried to call Creation. Over 7 hours in total on hold, never any answer. Numerous emails, also unanswered. More attempts to activate the account. I contacted the Financial Ombudsman, who contacted Creation ( they are aware of the companies games). I eventually received an email saying that they would address the issue within 8 weeks!!! It's now 8 weeks. Nothing has changed. More unanswered emails and now it has gone back to the Ombudsman. I am shocked that PC World have anything to do with the company. Their logo is on the paper work. I contacted them but they didn't want to know! I have no method of checking the account for accuracy!! Reviewed on: 1st April 2022

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