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Hughton Campbell

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Review of the 118 118 Money, Credit Card:

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Appalling customer service

I have a card and I am with no outstanding balance but unable To use it. There is no customer services available to discuss with as all agents are busy whatever time of calling , day or night. They have a chat system that disappears as you get to queue position 2 and you have to start all over again. So disappointing that they have not communicated any messages / instructions to customers. They obviously have some serious breach but don’t feel it necessary to at least discuss the basic problems or options available to its customers. Reviewed on: 6th April 2022

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