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Review of the The Co-operative Bank, Business Account:

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online banking unusably bad for business banking

The latest update has made the online banking unusably bad. As a business we pay everyone by BACS in batches of payments, the new interface is literally giving me RSI there is so much mouse clicking. Eg to select a payee I used to type the first 3 letters and it would autocomplete, now I have to go through 3 different screens with lots of mouse clicking to do what used to take literally 3 keystrokes. And to make 20 payments I have to select the account I am paying from 20 times over, where is the sense in that? And for half the payees it says "we think this is a scam" and make you jump through hoops to pay someone you've paid dozens of times before. Reviewed on: 12th April 2022

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