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Steve Jones

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Review of the Aviva, Pension:

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Really poor customer service

Join a Aviva Pension Scheme if you are happy to be held waiting for some one to talk to you for upwards of a Hour . Staff promise paperwork will be emailed but sometime the same details arrive quicker by post ! How the hell can that happen. You always and a mean always need to chase up requests for drawdown document to be sent and for payments rto be received. Poor staff levels, poor staff training, poor systems and procedures and department within Aviva doo not taqlk to each other, Try any other Pension Provider they cannot be as bad as Aviva Pensions Reviewed on: 19th April 2022

Steve Jones

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