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Review of the NatWest, Reward Platinum Account:

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Administration nightmare

Mandate to join an existing account took 8 weeks to be processed, and only happened after many calls of 'encouragement'. Now, 7 months on, I am still not able to use the account, I'm not recognised by the system and calls go unanswered. Natwest's goal is indeed simple: not interested in customers when the process is anything but a straightforward new account. Reviewed on: 6th May 2022

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