Purchased substitute vehicle cover. They won’t provide this if the accident is deemed not your fault (bizarre, Hastings Direct loves to reward bad driving) and split liability. They take weeks to respond to emails and phone calls. If they write off your car they will ‘lose’ the information you submit to drag out the proceedings to make you take a lower offer. Cheap but exceptionally poor service. Will not be renewing with them. Choose them at your own risk.
Reviewed on: 22nd June 2022
