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Norrie

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Review of the Virgin Money, Mortgages:

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Was a loyal custome.shocking customer service

Loyal customer for over 30 years until recently. There have been a number of poor service events over the last couple of years however they can be forgiven due to Covid. I recently engaged some builders who had left a flyer through my door, they carried out the work and I was very satisfied with the work, however when I tried to pay invoice via online the transaction and account were frozen. Note the Online system acknowledged and confirmed the builders bank details. Customer services directed me to the fraud team who refused to pay the invoice as quote ‘hadn’t undertaken due diligence on the builders’ (he further stated I should have reviewed Companies House prior to using the builder). Even though the building work had been completed to my satisfaction and I had more than adequate funds in my account. Made formal complaint and still waiting for someone to contact me!!!!!…………..Now changed to a competitor. Note. I’ve wasnt overdrawn and normally have over £10k in account. Reviewed on: 23rd June 2022

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