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Jianbin Gao

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Review of the Swinton Insurance, Car insurance:

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Horrible service

Never sign up again! My car was hit in a carpark, and I reported claim on the day. Now it's been almost a week, it is still unsettled yet. My car has not being picked up to repair, neither a replacement car provided. I have been spent hours every day to chase up, and everytime I was told different stories. First I was told my have no liability, will get my car repaired and replacement car in next day, which didn't happen of course. Then I was told there is no third party for them to claim to, so they are putting my claim as "Approved Repair", which mean I need to pay the excess myself. I accepted it. but it didn't happen either. Now I was told that I need to claim under my own policy, which means I am losing my NCD. The worst thing is every time I call, I am redirect among different companies. and I need to chase up each companies myself, to name a list the companies I have to call on a daily basis. Swinton (My insurance company) Kinderton ( My insurance handler) MarketStudy (My insurance underwriter) Vizion or something sounds like that ( orginizer for car repiaring) Auxillies ( Car rental) MarketStudy was the worst among them, put into the queue for literaly hours. I have even more company names i have dealt with. This is ridiculous and stressfull for a whole week. A strong advice... LEAVE ! Reviewed on: 28th June 2022

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