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Ben Kenwright

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Review of the Starling Bank, Business Account:

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Fine for a very small business, becomes increasingly poor as you grow

It's fine if the business is very small and you just want an app to update you when you receive a payment and you value a nice app experience. Once your account becomes more complex, you can't even do basic things such as check total incoming revenue in a certain period, I called to ask about this and was patronisingly told to print off the pdfs and use a calculator - when you're dealing with thousands of transactions, that's not a good response. They still won't offer any type of business OD and are blaming covid bounce back loans (it's June 2022), and the staff are generally clueless as to what products the bank can actually offer. Also be prepared to be regularly cut off if you need to speak to an advisor. Basically if you have, or you want, a grown up business, go to a grown up bank. We moved to HSBC and instant breath of fresh air in the form of a safe pair of hands. No doubt they'll have their frustrations as all banks do, but seem far better suited to a growing business. Reviewed on: 29th June 2022

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