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Carrie

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Review of the Perfect Pet Insurance, Pet Insurance:

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Awful shocking heartbreaking

PLEASE READ. OMBUDSMAN INVOLVED! We took out a good policy with this company and after being asked about pre existing conditions we were very honest and said we didn’t want to cover those, this was a slipped disc that happened prior to beginning this policy. Our beloved pet hurt her leg causing a ligament rupture and perfect pet gave every excuse under the sun to not pay. Pre existing - two vets proved them wrong. Overweight - by 0.1kg. After taking the complaint as far as I could with no luck and more excuses from perfect pet I involved the ombudsman who found in our favour…..still they refuse to pay. We had to take a loan to cover our dogs treatment and to date perfect pet owe us over 4,000 I will keep fighting until we get what is rightfully ours. Please note that the good reviews on here are only from people who haven’t claimed. Fight if you need to companies like this need to be stopped. They take your money and will try anything to not pay out. Reviewed on: 1st July 2022

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