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Review of the Admiral, Home insurance:

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Insurance which does not cover you - AVOID

If you take out a policy with Admiral, hope you never have to claim as they will not honor their terms and conditions which effectively renders the policy redundant. I registered a home insurance claim in May-22 and to date have had endless telephone conversations which I have initiated despite countless call back requests, email exchanges which have not resulted in any conclusion, empty apologies and false promises. Insurance by definition is a security you can fall back on should a loss event occur, however Admiral are making every effort possible to prolong the claims process and detract with vague responses in the view of diminishing any hope you might have that they will honor their terms and conditions of the policy. I now find myself at a juncture of having to escalate this matter to the ombudsman as Admiral are incapable of managing and administering a claims process and are ill equipped to provide the basic level of service. Admiral has shrewd commercial relationships with their preferred suppliers who offer Admiral significant discounts in order to maximise Admirals profits whilst short-changing the end customer, you and me. None of this is outlined in the terms and conditions and not explained to you when taking out the policy however it is forced on you should you need to claim. Who knows when and how this will draw to a conclusion but please please please avoid Admiral at all costs!!! Reviewed on: 27th July 2022

Daniel

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