Charlie's community profile page

Write a review

Viewing profile for,

Charlie

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the British Gas, Boiler Repairs:

View on product page

Inefficient and Appalling Customer Services

Incompetence and inefficiency at it's most profound. Found out after several months we were on estimated bills. Requested technician, several weeks later and having to wait in all day and turf out everything in order for the meter/comms hub to be seen for him to look at a light and say he can't do anything. Its a known fault, why didn't someone say on the phone to check; it would have taken 2 seconds, rather than waste my time, the technicians etc. To exercurbate it further, to try and complain is painful in the extreme. The complaints email and even the CEO's are apparently full and returned, unread! I finally get a reply and it was totally unacceptable. This is a disgrace, totally incompetent, inefficient and this needs to be addressed. I'll now have to wait another several weeks to get this resolved - totally unacceptable!!! Charlie W Reviewed on: 29th July 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.