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Nigel Jones

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Review of the AllClear, Travel insurance:

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Claim eventually paid in full

Claim for hospital tests paid eventually after two month delay due to the claim handler used (Reactive Claims). Zurich, the parent comapny then paid some compensation for the delay and hassle. Reviewed on: 2nd October 2024

Reply from AllClear Good afternoon, Thank you for taking the time to leave us a review. Our Claims Team strives to handle claims swiftly and efficiently, ensuring that all the necessary information is collected promptly to assess the claim accurately. Our goal is always to process claims quickly and, once accepted, to make payments within 5 days. Unfortunately, AllClear do not have the direct facility to check updates regarding existing claims as each claim is reviewed by Reactive on a case-by-case basis and the timeframe to resolve the claim is dependent on the complexity of the case. I am pleased to hear that the claim has been settled, but I do apologise about the dissatisfaction and frustration caused by this experience. If you require any further assistance please get into contact with us on 01708 339029 and one of our customer service consultants will be happy to assist you. Best wishes, Elice Response date: 10th October 2024

Review of the Admiral, Home Insurance:

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Easy to set up and good value

My flat contents insurance set up and running in minutes and various optional extras easy to select and see their effect on the premium. Very happy with it so far. Reviewed on: 13th August 2022

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