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Ross Macmurchy

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Review of the Sainsburys Bank, Car Insurance:

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Never again

I opted out of the automatic renewal of my car policy. I have the return email from Sainsbury's Bank confirming that the Policy would lapse unless I contacted them online or by email. Imagine my annoyance upon receiving a further email from Sainsbury's Bank some two weeks later thanking me for renewing my Car Policy! Not only that but they had the temerity to charge my credit card with the renewal premium. With difficulty I managed to contact their call centre. I wasn't convinced that the woman who took the call understood the problem so I wrote a complaint letter. I heard nothing for 9 days (Sainsbury's Bank Complaints Procedure says I should have heard from them in 4 working days) save for a letter confirming that the Policy had lapsed. Still no refund of my credit card payment. There is no separate phone number or option button for the Complaints "Team". So I had to repeat the process of phoning the Call Centre and again explain the history. I'm hoping that a credit will appear on my credit card account soon, but still nothing twelve days after Sainsbury's Bank took the money....... Reviewed on: 23rd August 2022

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