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Review of the Sainsburys Bank, Car insurance:

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If there was 0 stars Option they would get that

Do not ever purchase this car insurance if you ever value your sanity. Most of us think we are buying car insurance from Sainsburys but we are not they use an underwriter called Pukka who then use another company to handle their incoming calls. And here is where the problem starts. You call sainsburys because you think its them who insure you you have a sensible wait time on the phone before someone picks up and tells you “oh actually you are not insured with us. You need to call this number instead” and now the fun starts the number you call keeps you on hold for at least 2h if not more at a time staff are clueless I called another department from another phone after being on hold for 2:15h and someone picks up telling me they can’t help me if I ask if there is someone there they could put me through like a manager of some sort they say that they are there only to take call backs and there is only one other person there in the whole office and they can’t help me either. Request a call back? Forget about being called the same day its been 2 days and nothing has happened. I have had an accident a week ago yet to receive a courtesy car and they have not even started a repair on my car!!! Worse experience ever stay away! Reviewed on: 23rd August 2022

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