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Rob Hurst

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Review of the Virgin Money, Mortgages:

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Snail like speed and misleading agreement in principle

We applied in April, didnt get a reply until August minimum response time to any questions was 2 weeks. Underwriters asked me to cancel my private health care and pension package through work to "prove it was flexible" our initial agreement in principle was for £380k we asked to borrow £340k and after underwriters had finished messing us around they offered us £290k... where does £90k go missing in the space of a few months despite our incomes going up in that time?! Thank god we also had another mortgage application with NatWest who turned the whole thing around in under a month Reviewed on: 11th September 2022

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