VC's community profile page - Smart Money People

Write a review

Viewing profile for,

VC

Total reviews written

Helpful marks given to their reviews

389

Times reviews seen

All reviews (1)

Review of the M&S Bank - Marks and Spencer, Personal Loan:

View on product page

Shockingly poor service - 2 weeks & still no funds

I wish I’d seen these reviews before applying - this whole experience has made buying our car way more stressful than it needed to be… I applied online 31-AUG. No confirmation email or text to say it was received. I called the helpdesk & they advised it “might” not have worked so I submit again - still no confirmation. 2 days later I get an acknowledgement email to sign the agreement (I did get the advertised rate) and another one advising the “duplicate” has been referred to underwriting. I call the helpdesk again to be told they’ll pick up the duplicate at underwriting stage. Over the next week I called & was put on hold multiple times, given estimated dates / timescales that all passed without funds being received - the staff I spoke too were nice but clearly had no real visibility of when things would get resolved. We are now on 13-SEP and still no funds received - 2 weeks after my application. Unless you can wait around for 2-3 weeks I would not recommend M&S Loans at all. Reviewed on: 13th September 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.